Legal

Terms of Service

Last updated: July 2026

1. Introduction

These Terms of Service govern your use of the websites, hosting and related services provided by Loom & Grid Ltd ("we", "us", "our"). By requesting a demo or subscribing to a plan, you agree to these terms.

2. What we provide

We design a custom website for your business, then host and maintain it for a flat monthly subscription. There is no upfront build fee on our standard plans. Your free demo is provided with no obligation — if you don't go live, you owe us nothing.

3. Payments & subscriptions

Paid plans start from £40 a month and are billed on a rolling basis through Stripe. You authorise us to charge your chosen payment method for each billing period. If a payment fails, we may suspend hosting until the balance is cleared. Prices may change with reasonable notice; any change will only apply to future billing periods.

4. Cancellations

There are no long-term contracts. You can cancel at any time with one month's notice by emailing info@loomandgrid.co.uk. When your notice period ends, your site is taken offline at the end of that billing cycle. We don't provide partial refunds for a period already started.

5. Content & intellectual property

You keep ownership of the text, images and branding you provide, and you confirm you have the right to use them. The website design and code we build remain our property for the duration of your subscription. If we register a domain on your behalf, we manage it while you're a customer; if you leave and wish to take the domain with you, a transfer fee may apply to cover registration costs.

6. Liability

We aim for high availability but can't guarantee uninterrupted service, and we're not liable for business losses arising from temporary outages, third-party service failures, or events outside our reasonable control. Nothing in these terms limits any liability that cannot be limited under law.

7. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.