Last Updated: May 2026
Welcome to Loom & Grid. These Terms and Conditions govern your use of our website and services. By subscribing to our web design and hosting services, you agree to these terms.
Loom & Grid provides bespoke website design, ongoing cloud hosting, and technical maintenance for a flat monthly subscription of £39.99/mo. We do not charge upfront setup fees for our standard package.
Payments are processed securely via Stripe on a rolling monthly basis. You authorize us to charge your provided payment method each month. If a payment fails, we reserve the right to suspend hosting services until the balance is cleared.
There are no long-term contracts. You may cancel your subscription at any time by contacting us. Upon cancellation, your website will be taken offline at the end of your current billing cycle. No partial refunds are provided.
The code and design remain the property of Loom & Grid for the duration of the subscription. If we purchase a domain on your behalf, we manage it. Should you wish to leave and take the domain with you, a transfer fee may apply to cover the domain registration costs.
We strive for 99.9% uptime, but we are not liable for business losses due to temporary server outages, third-party software failures, or acts of God.